James Connors

SUMMARY

CompTIA Secure Infrastructure Specialist (A+/Net+/Sec+) Certified Systems Administrator/Network Support Specialist with eight years of experience in windows server administration, mobile device management, computer hardware, and networks. Efficient at patch management, disaster recovery, and implementation of new technology with backout planning. Experienced at the installation and maintenance of LANs, mobile devices, servers, and workstations. Familiar with database design as well as various scripting/web languages including Powershell, C++, Java, Visual Basic, HTML, CSS, and Python. Communicative with staff and the public. Quick to learn about new technology and enthusiastic about sharing knowledge. I currently hold an active security clearance.

EXPERIENCE

Management Information Systems, Albuquerque, NM

Information Management Technician, MIS Team 2021-Present

  • Support the USAF NIPR/SIPR Windows 10 standard desktop configuration

  • Advise USAF Civil Engineer units supported by MIS on the purchase and use of technology

  • Analyze, troubleshoot, and resolve issues related to intermediary and endpoint devices

  • Maintain equipment inventory as Automated Data Processing & Equipment (ADPE) Property Custodian

  • Perform Telecommunications Control Officer (TCO) duties supporting USAF Civil Engineer units

  • Submit, Track, Update, and Escalate tasks using EITSM (Remedy)


MCPS Office of Technology and Innovation, Rockville, MD

IT Systems Specialist, School Technology Support Team 2018-2021

  • Provide technical expertise from windows server down to mobile device and workstation level

  • Implement patch management process across multiple locations for various devices

  • Produce device images using industry standard services like Symantec Ghost or Windows DISM

  • Perform weekly backup tests as part of a data disaster recovery strategy

  • Repair hardware/software of laptops, iPads, chromebooks, and other mobile devices

  • Manage Windows server 2008/2016 and facilitate Windows server patches and upgrades


MCPS Division of Business Fiscal Information Systems, Rockville, MD

IT Systems Specialist, Special Education Technology Team 2013-2018

  • Ensure compatibility of specialized education software on various operating systems and maintain an inventory of software licenses and install locations

  • Create a process for enrollment of iPads to a Mobile Device Management solution (JAMF) and work with apple to migrate previously purchased app licenses

  • Develop and maintain multi-user database applications

  • Organize backout plans for new technology implementation to ensure no loss of functionality for students and teachers

MCPS Office of Technology and Innovation, Rockville, MD

IT Assistant, Field Installation Unit 2012-2013

  • Train team members on imaging and testing procedures for various projects

  • Develop and maintain inventory tracking system for out-of-warranty computers

  • Assess compliance with the Montgomery County Life Safety Code in schools by rewiring computer labs with proper wire management


EDUCATION

University of New Mexico, Albuquerque, NM 2021-Current

Montgomery Community College, Rockville, MD 2018-2021

Towson University, Towson, MD 2009-2011